PRESS RELEASE: SMART/LAB expands product portfolio: New solutions for optimised charging infrastructure management and in-depth analyses

Aachen, 19.09.2024. SMART/LAB Innovationsgesellschaft mbH announces the launch of two new products: active channel management and loading view. These new tools provide partners with effective tools for easier management of charging infrastructure data and enable comprehensive analyses of usage.

Active channel management: efficient administration and optimised visibility

Active channel management supports charging infrastructure operators in maximising the visibility of their charging stations while optimising the management of this data. For high utilisation and usage, it is crucial that charging stations are easy for end customers to find - whether via Google, Apple, car navigation systems or various apps. Incorrect or missing information often means that end customers are unable to use the charging infrastructure.

With the new product, SMART/LAB ensures that its partners' charging infrastructure is listed correctly and comprehensively with third-party providers. Through an interface to our maintained backend data, the public listing of the charging stations is taken over and the entries are automatically maintained, including the removal of incorrect information. This significantly reduces the operational tasks of the operators while maximising the visibility and use of the charging infrastructure.

"With active channel management, we offer an intelligent solution that enables operators to increase the visibility of their charging infrastructure and outsource operational tasks at the same time. The result is greater customer satisfaction and more efficient use of the charging infrastructure," explains Dr Mark Walcher, Managing Director of SMART/LAB.

This solution is particularly relevant for operators of charging parks with a large number of charging points. More than half of ladenetz.de and ladebusiness partners manage over 15 charging points, with around 17% managing well over 100 charging points.

loading view: Data-based insights and easy integration

With ladeblick, SMART/LAB provides a powerful tool that enables operators to carry out in-depth analyses of charging infrastructure usage. An interface gives partners access to detailed data on charging processes, location details and authorisations, which can be easily integrated into existing systems. Thanks to this wealth of detailed data, ladeblick supports both the management of the charging infrastructure (CPO) and the analysis of user behaviour (EMP).

Partners can use this data to:

/ Create detailed analyses and reports that optimise operations and improve customer service.

/ Compliance documentation for legal requirements or preparation of audits.

/ Proactive planning of maintenance by recognising potential problems at an early stage.

/ Automated processes through seamless integration into business systems.