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Others can do hot air. We can offer real expertise and have the knowledge that will drive e-mobility forward now and in the future. Lived research and practical implementation ensure that SMART/LAB can draw on a unique wealth of experience. We would like to share this wealth of experience with you. And gather inspiring, groundbreaking and practice-oriented contributions on electromobility in our Wiki.

Here you can get answers to frequently asked questions about our ladenetz.de and ladebusiness.de products. Is your question not included? We still have the right answer: Just call or write, contact us and we will be happy to help you.

The really important questions!

How do I get access to the charging stations of the ladenetz.de network?

If you have a ladenetz.de charging card, simply hold it up to the charging station and you will have access.
The same applies if you have a charging card from our external roaming partners. Whether a station is operated by one of our roaming partners can be seen on the lademap. These are indicated by the diamond symbol. If you do not have a valid RFID card or chip/coin, you can also use our ladeapp and lademap to select the desired station and activate your charging process without registering.

Who can I contact if a charging station of the ladenetz.de network is not functioning?

The telephone number of a service hotline of the respective operator is printed on the charging stations of the ladenetz.de network. This person is responsible for the maintenance of the charging station. Please understand that as an IT service provider, we cannot have technicians on site throughout Germany. Before you report the defect to the fault reporting service, we ask you to try the charging process again at the second charging point. It is possible that only one charging point is damaged. In any case, report the incident to the service hotline of the respective operator and provide the charging point number of the affected charging point so that you can be helped as quickly as possible and the status of the charging station can be updated.

Can I also charge at ladenetz.de charging stations with an access card from providers that are not part of the ladenetz.de network?

Yes, thanks to our extensive roaming agreements with many charging station providers, we have already established a large network of charging options for our customers. Our lademap gives you a quick overview of all available charging stations. The conditions and access options for your card depend on the terms of your contract with your provider. Therefore, please contact your card issuer directly.

What can I do to get my home municipal utility to install a ladenetz.de charging pole?

Approach us, we will address your home town utility together! Feel free to contact us here.
Contact us!

Does my car charge green electricity at the charging stations?

An electric car can only fully exploit all its advantages with electricity generated from renewable sources! You can find out the exact composition of the electricity mix from the partner who operates the charging station in question.

With what power can I charge at the columns?

The performance of the charging stations varies from station to station. In the lademap and ladeapp of ladenetz.de, you can call up details about the desired charging station.
The charging power also depends on the vehicle model, the charging cable and whether several e-cars are being charged at the same time. In the latter case, the maximum available power is divided and thus leads to longer charging times.

Where can I charge
with the charging card/chip?

With the charging card/chip you can charge at all charging stations of the ladenetz.de network. In addition, there are roaming cooperations with other charging infrastructure providers.

In this way, the partners can offer their customers access to public charging points of other charging station operators. Please contact your provider directly to find out which charging infrastructure networks you can use with your charging card. Or simply take a look at our lademap.
lademap

Information about the
charging card/chip

How can I charge
with the charging card/chip?

1/ First plug the charging cable into your vehicle.
2/ Then plug the charging cable into the charging point. If the charging point has to be unlocked first, do this by holding your charging card/chip in front of the column's reader.
3/ If you did not have to unlock the charging point, now hold the charging card/chip in front of the reader.
4/ The charging process will start automatically.
lademap

How do I end the charging process at the charging station?

The charging process is terminated when you hold the charging card/chip in front of the charging station's reader again. To prevent theft and vandalism, the charging cable can also be pulled out of the charging station first. Alternatively, you can also end the charging process by pulling out the cable from the vehicle.

Where can I order a charging card/chip?

You can purchase the charging card/chip from our energy providers/business partners or from us. To do this, simply navigate to your postal code area under "Partners" to find the right provider in your area. If you already have an access card/chip for charging stations, ask your provider if they have a roaming contract with ladenetz.de or look here.
Search charging card provider

What does charging with the charging card/chip cost?

The respective conditions for charging with a charging card/chip are determined by each of our partners for their customers. Therefore, please contact the partner from whom you have received the charging card/chip to find out the respective tariff.

Charging process does not work.

Who helps?

The telephone number of a service hotline of the respective operator is printed on the charging stations of the ladenetz.de network. This operator is responsible for the maintenance of the charging station. Please understand that as an IT service provider, we cannot have technicians on site throughout Germany. Before you report the defect to the fault reporting service, we ask you to try the charging process again at the second charging point. It is possible that only one charging point is damaged. In any case, report the incident to the service hotline of the respective operator and provide the charging point number of the affected charging point so that you can be helped as quickly as possible and the status of the charging station can be updated.

The SMART/LAB charging app

lade... What?

With the ladeapp, you can both get an overview of the available charging stations in your area and start a charging process without a charging card or registration. All you need is a credit card. Detailed instructions on how to navigate in the app, start charging processes and further answers to frequently asked questions about the ladeapp can be downloaded here:
Get the app!

How do I register in the ladeapp?

No registration is required in the ladeapp, which provides barrier-free access for all ad-hoc customers who do not have a ladenetz.de charging card/chip.

How can I pay with the ladeapp?

You can pay by credit card in the ladeapp. To do this, follow the instructions in the app after selecting your desired charging point.

How much is the fish?

The tariff for ad-hoc charging with the ladeapp is set by each of our partners themselves. The respective tariff is displayed in the app before the start of a charging process.
Start request

How can I see which charging points are occupied?

  • In the ladeapp, all charging points that belong to the ladenetz.de network are marked with a green dot. Charging stations of roaming partners are additionally marked with an R and blue color (these cannot be activated via app).
  • After you have clicked on a charging station, you can see which charging points are occupied by distinguishing the color of the charging point. Green means that the charging point is free, while red indicates an occupied charging point.
  • To automatically display only "free" charging points, click on the filter icon at the top right and move the slider under Availability "Free only" to the right to the color green.
  • In addition, you have the option of hiding the roaming points. To do this, in the filter menu under Roaming, the slider under "ladenetz roaming points" must be moved to the left to the color gray.
    • lademap

    How do I start the charging process when using the ladeapp?

    1/ Select the charging station and the desired charging point (see marking by EVSE-ID) in the app. Attention: The charging stations often have two charging points.
    2/ Plug the charging cable into your vehicle.
    3/ Try to plug the charging cable into the charging pole. If the charging point needs to be unlocked first, do this by pressing "Start" in the app. Then follow the instructions of the app. After entering all the required data and confirming the T&Cs regarding data protection and the reservation fee, the charging pole will be unlocked.
    4/ If you did not have to unlock the charging pole, now follow the steps in the app from the previous point 3.
    5/ The charging process is started automatically.
    Ladeapp

    How do I stop charging when using the ladeapp?

    After starting, you will receive an e-mail with a link to stop the charging process. Alternatively, the charging process can be interrupted by pulling out the cable on the vehicle.

    Why am I charged €50 plus €0.25 from my credit card when I start a charge?

    You can pay by credit card in the ladeapp. To do this, follow the instructions in the app after selecting your desired charging point.

    How do I receive my invoice?

    You will receive your invoice as a PDF file by email after successful loading. This is addressed to you.

    Where can I find the applicable charging rates?

    You can easily find the desired charging station via our lademap and ladeapp. The detailed view provides you with relevant information about the charging stations, such as operators, ad-hoc tariff, plug types, opening hours, status (free/occupied). Note: If you are in possession of a charging card and use it for charging, the tariff that has been contractually agreed with your card provider always applies at charging stations of the ladenetz.de network.
    lademap

    Availability and tariffs

    Roaming

    What does roaming mean?

    Roaming agreements continuously expand the charging options for customers of ladenetz.de partners and ladenetz.de business partners. Thanks to the cooperations, the partners can offer their customers access to public charging points of other networks. In addition to the cooperation between ladenetz.de and ladebusiness.de, there are further cooperations on a national and European level. Whether a station is operated by one of our roaming partners can be seen in the lademap. These are indicated by the diamond symbol.
    Limitless charging

    Who are the ladenetz.de roaming partners and where can I find information about the respective electric mobility offers?

    All current roaming partners with their respective contact details can be found here. Further information on the respective electromobility offers can be found on the websites of the roaming partners.
    ROAMINGPARTNER

    Charging stations and charging points

    What are charging stations?

    A charging station for electric vehicles refers to a charging point with the help of which the battery of an e-car can be charged. The charging infrastructure enables charging at various locations. For example, at home at wallboxes, at companies at charging stations, or in public spaces at fast charging stations. You can access the charging station or charging point via the ladeapp or the charging card of the local operator.
    Limitless charging

    Who owns the charging stations of the ladenetz.de network?

    The charging stations are set up by the ladenetz.de partners and are usually their property. The lisy2 IT-system enables the partners to optimally operate and manage their charging stations. If you as an e-car driver have questions about the charging stations, please contact the respective charging station operator directly (see partners).

    How can charging stations be designed?

    The partners can design their charging stations in their own corporate design, for example by wrapping the charging stations in foil. However, the ladenetz.de logo or the ladebusiness logo must be present on every charging station as a distinguishing feature. In addition, the service number of the charging pole operator must be clearly visible in order to be quickly accessible for the e-car driver in the event of a malfunction.

    Can I buy charging stations from SMART/LAB?

    No, SMART/LAB does not sell charging systems for electric cars, but it advises its partners on the selection of suitable hardware and arranges charging systems from some manufacturers. The network partners benefit from exclusive conditions.
    Find partner

    Which charging stations are available in the SMART/LAB network

    In principle, any charging station that supports the Open Charge Point Protocol (OCPP) can be connected and operated using the lisy2 IT-system. However, SMART/LAB works closely with selected hardware manufacturers to meet the requirements of customers and to ensure the quality of the connection. In this regard, we have developed a test that certifies the manufacturers (ladenetz.de Ready / ladenetz.de Ready-Plus). Please feel free to contact us here.

    What is the ladebox?

    The ladebox is a charging station for pedelec batteries. The round column has three compartments with two sockets each, where you or your customers can charge your battery protected from rain. Thanks to the body made of stainless steel sheets and a door secured with a combination lock, your battery is optimally protected. The compartments are generously designed, so that even a bicycle helmet or backpack can find space in it. Thanks to its large surface area, the ladebox can also be used as an attractive advertising space, making it the ideal addition to your charging infrastructure along bike paths or in the vicinity of restaurants and hotels. You can find more information here.

    Pedelec charging stations

    SMARTLAB Logo

    smartlab Innovationsgesellschaft mbH

    Krefelder Strasse 195
    52070 Aachen

    info@smartlab-gmbh.de
    Tel: +49 241 916092-0

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